Policies

We want you and your pup to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Eligibility

Refunds are available for unopened products within 14 days of delivery.

How to Request a Refund

Contact us at info@thebarkery.com.au with your order number and reason for the refund request. Once approved, the refund will be processed to your original payment method, within 5–7 business days of the item being returned.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately with photos. We'll arrange a replacement or full refund at no extra cost.

We ship our treats with care to ensure they arrive fresh and in perfect condition for your furry friend.

Processing Time

Orders are typically processed within 1–3 business days. You'll receive a confirmation email with tracking information once your order ships.

Delivery Times

Standard shipping: 5–7 business days. Delivery times are estimates and may vary based on your location and carrier.

Storage

Our treats are made with natural ingredients. Store in a cool, dry place. Once opened, keep sealed for freshness.

The Barkery By Bear & Onyx respects your privacy. This policy explains how we collect, use, and protect your information.

Information We Collect

We collect information you provide when placing orders and when you create an account or contact us. We may also collect browsing data to improve your experience.

How We Use It

Your information is used to process orders, send order updates, respond to inquiries, and improve our products and services. We do not sell your personal information to third parties.

Security

We use industry-standard encryption and secure payment processors to protect your data. Payment details are handled by our secure checkout partners.

Contact

For privacy-related questions, contact us at info@thebarkery.com.au

Your pet's safety is our top priority. In the unlikely event that a product recall is necessary, we have a clear process to keep you informed and ensure your pup stays safe.

When Recalls Occur

Recalls may be initiated if we identify a potential safety issue, quality concern, or regulatory requirement affecting our treats. We work closely with suppliers and follow industry best practices to minimize this risk.

How You'll Be Notified

In the event that a recall occurs, we will post a recall for the product on our website and email all customers that have purchased that product.

What to Do

If you receive a recall notice, stop feeding the affected product to your pet immediately. Contact us at info@thebarkery.com.au with your order number and we will arrange a full refund or replacement. Please dispose of the product responsible.

Questions

For recall-related questions or to check if your product is affected, email us at info@thebarkery.com.au.

By using The Barkery website and services, you agree to following terms.

Use of Service

Our website and products are intended for personal, non-commercial use. You may not resell our products without prior written permission.

Product Information

We strive for accuracy in product descriptions and images. Our treats are made for dogs. Consult your veterinarian if your pet has allergies or dietary restrictions.

Limitation of Liability

The Barkery is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the purchase price of the product in question.

Changes

We may update these policies from time to time. Continued use of our services constitutes acceptance of any changes. Last updated: 9/18/2026.